Terms of Service
Last updated: [Date – to be set at publication]These terms govern your use of the ClinicsRise website (clinicsrise.com) and any services you engage us to provide. By using our website or contracting our services, you agree to these terms. If you don’t agree, please don’t use our site.
We’ve written these in straightforward language because we believe terms should be understandable, not just legally enforceable.
Note: This is a plain-language draft and must be reviewed by a qualified legal professional before publication, including the governing-law and jurisdiction clause, to ensure it is enforceable across every market ClinicsRise operates in.
Use of Our Website
You may browse clinicsrise.com freely. You agree not to use the site for any unlawful purpose, attempt to access areas not intended for public use, or interfere with the site’s operation.
All content on this website – text, images, design, code, and structure – is owned by ClinicsRise or used under licence. You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
Our Services
When you engage ClinicsRise for services (SEO, social media, branding, website design, or any combination), the specific deliverables, timeline, pricing, and terms are defined in a separate project agreement or service proposal. That agreement, together with these terms, governs our working relationship.
We commit to delivering the agreed scope of work to a professional standard. You commit to providing the access, content, feedback, and approvals we need to complete the work on time.
Payments
- Project fees. Invoiced per the milestone schedule defined in your project agreement. Payment is due within 14 days of invoice unless otherwise agreed.
- Monthly retainers. Invoiced at the start of each month and due within 14 days. Retainers run month to month unless a minimum term is specified in your agreement.
- Ad budgets. Google Ads and Meta Ads budgets are paid directly to the platform by you. Our management fee is separate and invoiced as part of your retainer.
- Late payments. May result in paused services after a 7-day grace period and written notice.
Intellectual Property
- Work we create for you. Websites, logos, designs, content, and other deliverables become your property upon full payment. You receive full intellectual property rights with no licensing restrictions.
- Our pre-existing tools and methods. Frameworks, templates, processes, and proprietary tools we use to deliver your project remain our property. You receive the output, not the tools.
- Third-party assets. Stock images, fonts, plugins, and third-party software used in your project are subject to their own licences. We ensure all third-party assets are properly licensed for your use.
Confidentiality
We treat all client information – business data, patient statistics, strategy documents, and financial details – as confidential. We don’t share client information with third parties except as required to deliver your services (e.g. hosting providers, analytics platforms) or as required by law.
You agree not to share our proprietary strategies, audit reports, or internal processes with competing agencies.
Limitation of Liability
We provide our services with professional care and skill. However, we cannot guarantee specific outcomes such as search rankings, patient numbers, or revenue figures – these depend on factors beyond our control including market conditions, competition, and algorithm changes.
Our total liability for any claim arising from our services is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Ending Our Working Relationship
- Monthly retainers. Can be cancelled by either party with 30 days’ written notice. You pay for the current month; we complete the current month’s work.
- Fixed projects in progress. Subject to the cancellation terms in your project agreement. Work completed up to the point of cancellation is delivered and paid for.
- On termination. We transfer all completed work, files, and account access to you within 14 days.
Disputes
If a disagreement arises, we’ll work to resolve it directly and in good faith before pursuing any formal action. If we can’t resolve it, the dispute will be governed by the laws of [jurisdiction – to be set by legal counsel] and subject to the courts of that jurisdiction.
Changes to These Terms
We may update these terms from time to time. Material changes will be noted by updating the “Last updated” date. For active clients, we’ll notify you of significant changes by email. Continued use of our website or services after changes constitutes acceptance.
Questions About These Terms
If you have questions about these terms, contact us at:
Email: hello@clinicsrise.com