Frequently Asked Questions About ClinicsRise

Dental clinics, aesthetic and cosmetic practices, dermatology clinics, physiotherapy centres, GP and family medicine practices, and specialist clinics (orthopaedics, ophthalmology, ENT, fertility, and others). If you run a healthcare practice that sees patients, we’re built for you. We don’t work with non-healthcare businesses.

Yes. We started in Pakistan and have expanded to serve clinics in the Middle East, Europe, the UK, and the US. Our processes, communication, and project management work across time zones. The quality of work is identical regardless of your location – what changes is the local market context we apply to your strategy.

You get a dedicated account manager who knows your clinic, your goals, and your project. They’re your single point of contact for questions, updates, and requests. You won’t be passed between departments or assigned to a different person each month.

Email, WhatsApp, or scheduled calls – whichever you prefer. Most clinic owners prefer WhatsApp for quick updates and email for formal reports. We respond to every message within one business day, usually within a few hours.

Yes. If you have an in-house marketing person or work with another agency for specific services, we coordinate. We’re flexible about scope boundaries and can handle as much or as little as you need. We just need clear ownership of deliverables so nothing falls through the cracks.

You submit the free audit form with your clinic name, website, and social profiles. A senior strategist reviews your online presence – website, SEO, social media, brand, and competitors – and delivers a written report within 48 hours. The report is yours to keep whether or not you become a client. No cost, no obligation.

We walk you through the findings on a call (or via email if you prefer). If you want us to execute the recommendations, we scope the work, present a transparent quote, and start once you approve. If you’d rather handle it yourself or need time to decide, there’s no pressure. Many clinic owners come back weeks or months later when they’re ready. You can request your audit here.

It depends on the service. Google Ads and Meta Ads produce patient enquiries within days. Social media builds visible presence within the first month. SEO typically shows ranking improvements within 2–3 months, with meaningful traffic growth by month 6. Website design projects are live within 6–8 weeks. We set realistic timelines at the start so you know what to expect.

We don’t have a formal minimum, but we’re a premium partner – not the cheapest option. Our pricing reflects the specialist expertise and the depth of work we deliver. If your budget is very limited, we’ll tell you honestly whether we can produce meaningful results within it, or whether you’d be better served by a different approach until you’re ready to invest.

Not at all. Most of our clients are clinicians, not marketers – and that’s exactly who we’re built to serve. We explain everything in plain language, present options clearly, and make recommendations you can evaluate based on patient impact, not technical jargon. Your expertise is clinical; ours is marketing. That’s the partnership.

You can start with any single service – SEO, social media, Google Ads, website design, or branding. Many clinics start with one and add more as they see results. We recommend based on your audit findings, and you choose what fits your budget and priorities.

For ongoing services (SEO, social media, ads), we handle everything and report monthly. Your involvement is limited to approving content and providing occasional input – typically 30 minutes per month. For project work (websites, logos), you participate in a few review sessions. The point of hiring us is freeing your time, not adding to your workload.

SEO gets your clinic found when patients search Google for treatments or providers – it’s search-driven and compounds over time. Social media builds your clinic’s presence on platforms like Instagram, Facebook, and TikTok – it’s visibility-driven and builds trust through consistent content. Both produce patients through different channels. Most clinics benefit from both, but we help you prioritise based on where your patients actually spend their time.

Yes. Our content marketing team writes website pages, blog articles, and treatment descriptions. Our social media team creates graphics, Reels, captions, and Stories. You review everything for clinical accuracy before it goes live – but the writing and creative work is ours.

Yes. We manage Google Ads (paid search) and Meta Ads (Facebook and Instagram advertising). Your ad budget goes directly to the platform – we manage and optimise the campaigns for a separate management fee. Both costs are always transparent.

Monthly reports in plain language, delivered via email. Every report shows what was done, what it produced (in patient-relevant metrics – calls, form submissions, enquiries, rankings), and what’s planned next. No jargon-heavy dashboards, no vanity metrics. If you have questions about the report, your account manager walks you through it.

We address it directly. If something isn’t working, we diagnose why, adjust the strategy, and set a clear timeline for improvement. If after a reasonable period the results still aren’t there, we tell you honestly – we don’t keep collecting fees for work that isn’t producing. Our month-to-month retainer structure means you’re never stuck.

Yes. Websites, logos, designs, content, ad accounts, and all creative files are yours. If you ever stop working with us, everything transfers to you with no restrictions, no licensing fees, and no hostage situations. We believe in earning your partnership, not locking you in.

We can’t speak for them, but here’s what we hear from clinic owners who’ve been disappointed before: the last agency didn’t understand healthcare, applied a generic playbook, reported vanity metrics, and couldn’t show a single patient from their work. We work with clinics only, measure in patients, report in plain language, and don’t lock you in. Read more on our Why Us page or judge for yourself with a free audit.

Yes, once we’ve had an initial conversation and you’re seriously evaluating us. We can connect you with a current client in a similar clinic type or market so you can ask them about the experience directly. We ask that you’ve completed the free audit first so the conversation is grounded in your specific situation.